- Inbound call
- Voice agent classifies need
- Qualification checks
Voice AI Agents for Service Businesses
Inbound voice agents for small trades and home-services businesses: they answer, classify the caller's need, qualify it, and either transfer to the right human or close the loop by text. One deployment layers voice onto an existing vision-based pricing engine, so a caller receives a ballpark estimate by SMS minutes after hanging up.
Architecture: qualify on the call, price after it
no fit
- Politely closed
human
- Warm transfer
pricable
- SMS asks for a photo
- Vision pricing engine
- Estimate by text
What I built
- A reusable split between generic agent rules and business-specific rules, which let a proven agent design be cloned into a new vertical by editing only seven items, adding a fifth agent to an existing four-agent deployment with no redesign
- Deliberate guard rails on what the agent will not price, so ambiguous jobs route to a human instead of producing a number the business cannot honour
Under the hood
Voice AI platform · Telephony · n8n